Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at scrapwoodmartialarts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at scrapwoodmartialarts@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items),
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scrapwoodmartialarts@gmail.com.
Returns, exchanges, and cancellations
We gladly accept returns and exchanges. For all inquiries of this type, or for any reason regarding an existing order or to initiate a return please e-mail us as soon as possible at scrapwoodmartialarts@gmail.com
To be eligible for a return or exchange, your item must be in the same condition that you received it. You must not have used it for contact at all, or it is not eligible for a return. You must ship the item back within two weeks of delivery and the item must be in the original condition. Regardless if you have any questions or concerns please reach out to me and I will do what I can to help!
Cancellations can be requested. If there is a mistake in the order or an adjustment in the order is needed please contact us as soon as possible so we may work with you to get you what you want.
Custom orders are not returnable or exchangeable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of the refund.
Once we recieve the item back in original condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should mail your product to: Scrapwood Martial Arts, LLC, PO BOX 967 Fairview TN 37062, United States
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will receive a refund for the cost of item minus the original shipping charge.
Thank you for shopping with us, and please have a nice day.
-Adam